(18 K to 25 K for full time employee, 15 K for Interns) “No salary bar for deserving candidates”

 

Role Summary:

The Front Desk role involves welcoming and assisting guests, managing check-in and check-out procedures, providing information, and maintaining a clean and organised front desk area. The Front Desk is also responsible for handling service calls and raising service requests.

 

Key Responsibilities Areas: Front Desk

 

Check-in and Check-out:

• Greet guests, verify their reservation details, and process check-ins.
• Collect payments, issue room keys, and provide relevant information to
• Ensure a smooth and efficient check-out

 

Service Calls and Bookings:

• Handle incoming calls and inquiries from guests and potential
• Assist guests in making reservations and provide information about room availability and hotel Manage booking closures, confirmations, and modifications.

 

Guest Information:

• Provide accurate information about Service Apartment facilities, amenities, and local
• Assist guests in arranging transportation, tours, and other
• Maintain up-to-date knowledge of local events and

 

Front Desk Organisation:

• Maintain a clean and organised front desk
• Ensure all necessary supplies, forms, and documents are readily
• Manage guest mail, messages, and

 

Service Requests:

• Receive and log service requests from
• Coordinate with the appropriate departments to fulfil guest
• Follow up with guests to ensure satisfaction and timely

 

Key Performance Indicators (KPIs): Front Desk

 

Guest Satisfaction:

1. Ratings and feedback from guest satisfaction
2. Positive online reviews and

 

Check-in and Check-out Efficiency:

1. Average check-in and check-out
2. Guest wait time at the front

 

Service Call Management:

1. Average response and resolution time for service
2. Guest satisfaction ratings for problem

 

Booking Management:

1. Accuracy of booking information
2. Timeliness and accuracy of booking closures
3. Walk-in Bookings upselling
4. Upselling Rooms and Services
5. Escalation Handling

 

Pre – requisites

Bachelor pass or appeared Intermediate/Fluent in English Age 18 to 26 years